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Screen painter issue

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Hi Gurus,

 

One of the user not able to open the SAP screen painter from his location. When he tried to open the screen painter he is getting error like "Graphicla Layout Editor is not available. Continue with alphanumeric editor". Also he tried test the RFC connection "EU_SCRP_WN32". Same got failed with below error

 

From our end we are able to open the screen painter without any issue and able to perform the connection test for RFC EU_SCRP_WN32 successfully.

 

LOCATION    SAP-Gateway on host EFLTDS / sapgw00

ERROR       service '' unknown

 

 

TIME        Thu Sep 10 15:16:07 2015

RELEASE     640

COMPONENT   NI (network interface)

VERSION     37

RC          -3

MODULE      ninti.c

LINE        465

DETAIL      NiPGetServByName: service '' not found

SYSTEM CALL getservbyname

COUNTER     41582

 

 

**************************************************************************

Sep 10 15:17:13 2015

ERROR => R3ISearchPartner: timeout, partner LU: >%%SAPGUI%%<, TP: >gnetx.exe< [gwr3cpic.c   6172]

ERROR => R3ISearchPartner: HOST: %%SAPGUI%%, conv ID: 83264924 [gwr3cpic.c   6185]

 

Below is the rfc trace(dev_rfc.trc).

 

T:4056 ======> Connect to SAP gateway failed

Connect_PM  TPNAME=IGS.EFD, GWHOST=EFLTDS, GWSERV=3300

ERROR       internal error

            (this retcode should be handled by caller of NI-layer)

TIME        Thu Jul 30 13:38:22 2015

RELEASE     640

COMPONENT   NI (network interface)

VERSION     37

RC          -8

MODULE      nixx.c

LINE        666

COUNTER     3

>TS> Thu Jul 30 13:40:27 2015

T:4056 Error RFCIO_ERROR_SYSERROR in abrfcio.c : 2362

>TS> Thu Jul 30 13:41:32 2015

T:4056 Error RFCIO_ERROR_SYSERROR in abrfcio.c : 2362

 

One more rfc trace file(dev_rfc0)

 

Timeout during connection setup (check that partner exists)

ABAP Programm: RSRFCPIN (Transaction: SM59)

Called function module: RFC_PING

User: EFLABAP (Client: 112)

Destination: EU_SCRP_WN32 (handle: 2, , {7F960BAE-834F-4BFD-9288-2A1CA5408DD6})

Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 3286

CPIC-CALL: 'ThSAPCMRCV' : cmRc=20 thRc=456

Timeout during connection setup (check that partner exists)

Error RFCIO_ERROR_MESSAGE in abrfcio.c : 1661

**** Trace file opened at 20150910 161042 India Standard Time, SAP-REL 640,0,404 RFC-VER 3 1330872 MT-SL

 

Please check and let us know the solution.

 

Regards,

Zahir Hussain


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