Hello,
We have a third party team who uses ONBASE tool to call Webservices API for create/update service orders and followups in CRM system. The issue they are facing is out of 10-15 calls, 3-5 calls are getting failed and response contains blank. When they get failure and try next time in 30sec gap, with the same data the transaction is success. So, we can rule out the data issue here.
We have taken fiddler trace and noticed HTTP 500 error when the failure occurred. Below are the details of the error.
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Body><soap:Fault><faultcode> soap:Server </faultcode><faultstring xml:lang="en"> RABAX occurred on server side </faultstring><detail><sap:Rabax xmlns:sap="http://www.sap.com/webas/710/soap/runtime/abap/fault/generic"><SYDATUM>20140422</SYDATUM><SYUZEIT>094349</SYUZEIT><ERRORCODE>MESSAGE_TYPE_X</ERRORCODE></sap:Rabax></detail></soap:Fault></soap:Body></soap:Envelope>
Did any one face the same issue (or) can provide any pointers please? Appreciate your help, thanks in advance!
Regards,
Satish